FREE SHIPPING! U.S. orders $100+ | Worldwide $150+

FREE SHIPPING! U.S. ORDERS $100+ | WORLDWIDE $150+

Order Status

Feel free to enter the details and your concerns below and we will get back to you no later than 24hours😇
(Monday-friday 9-5pm EST).

Frequently Asked Questions (FAQ)

SUNGLASS SPECS

🌞What do you mean by handcrafted sunglasses, is this the same thing as hand-made sunglasses?

Handcrafted sunglasses means it is made by hand but some parts involve the use of machinery, so they aren't considered a 100% handmade sunglasses so that's why we call them handcrafted!

🌞What does UV Protection means?

Not just fashion, but also protection. UV400 implies that the special sunglasses are fitted with UV400 lenses which are designed to filter out or reflect more than 99.9% of harmful sun rays. It's actually a life saver. And YES, all of our sunglasses are UV 400 protected, which blocks all light rays with wavelengths up to 400 nanometers. (This covers all of UVA and UVB rays.)

🌞What about 'Polarized'?

Polarized sunglasses are specialized eyewear designed to reduce glare from surfaces such as water, snow, and glass. Glare distorts the true color of objects and makes them harder to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light while non-polarized lenses only block intense light.

🌞Do you do prescription lenses/glasses?

Not at the moment. It's also important to note that all our sunglasses are not capable of being fitted for prescription lenses.


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Didn't find what you're looking for?

  • Send us a message
  • Or email me at info@topfoxx.com.
  • SHIPPING & PAYMENT

    🌞Do you ship outside the United States?

    Absolutely! we ship worldwide.

    🌞How long does it usually take to get my order?

    Once payment is verified, we ship out all orders within 1-2 business days (does not include weekends/holidays). Any express shipping, generally ships next day.

  • U.S. Standard option takes 4-5 business days.
  • U.S. Cheapest Shipping option takes 5-10 business days.
  • U.S. Express will say in checkout to your address. (Usually 2 business days)
  • Canada shipping takes approximately 7-15 business days depending on location.
  • United Kingdom takes approximately 7-15 business days depending on location.
  • All DHL International Express Shipping takes (3-5 days).
  • All other international orders can take anywhere from 7-15 business days.

  • 🌞Do I have to pay for international taxes & duties?

    Any import duties or fees the recipient is charged by the shipping company or their country's customs agency is the recipient’s responsibility, NOT Topfoxx, and for any delivery delays associated with such fees. We cannot provide an estimate on how much this may be, as the shipping carriers don't provide this to us. We have no say with your country's customs and import agencies. If the product is never picked up and sent back by shipping carrier, you will be refunded for the product minus the real cost of shipping and handling.


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    If your order seems to be taking longer than anticipated, as well as for any further questions on shipping:

  • Send us a message
  • Or email me at info@topfoxx.com.
  • ORDER INQUIRIES/CONCERNS

    🌞What if I need to change my shipping address or cancel an order?

    Such changes/cancellations can be complicated once our warehouse has processed your order. If you need to change or cancel your order, please message us immediately or email: info@topfoxx.com.

    🌞What to do when I encounter an error when placing an order?

    This rarely happens but when it does, the best thing to do is to message us immediately or email: info@topfoxx.com

    🌞I haven't receive any shipping notification email, everything OK with my order?

    99% of the time, yes! But for security purposes, our system has a built-in fraud analysis to avoid suspicious orders and fraudelent transactions. This may come from multiple attempts for card info, mismatched billing address, and more. After your payment is verified, you'll receive 2 types of automated email:

  • Confirmation Email - is sent out upon receiving your order
  • Shipping Confirmation Email (and SMS if provided) - are sent out once your order is shipped. This includes all shipping information about your package. Please check "SHIPPING & PAYMENT" above for more details.
  • If you haven't receive any confirmation/shipping email on your order after a week, let us know.

    🌞My order is not moving according to the tracking, what to do?

    If your item seems to be stuck in one location while 'In-transit' for more than a week, we highly advise you to contact your local postal service provider and/or your customs office for updates on your package.
    If your item remains in 'Pre-shipment' status for more than a week, message us immediately or email: info@topfoxx.com.

    🌞Why is my discount/coupon code not working?

    1.) Check if your code is correct.
    2.) Items on sale are not elible for any discount/coupon codes.
    3.) message us immediately or email: info@topfoxx.com.


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    Didn't find what you're looking for?

  • Send us a message
  • Or email us at info@topfoxx.com.
  • EXCHANGES AND REFUNDS

    🌞Am I eligible for a refund/exchange?

    Returns should be postmarked within 14 days to be eligible for a refund. Shipping charges are non-refundable. For exchanges and store credits, you will be eligible as long as you are within 30 days of delivery (from the date you received our product). Customers are responsible for shipping fees on all returns (domestic or international). In rare occasion that the item you received came in with any defects/damage, please contact us and we'll provide a return shipping label.

    For more details, visit our Return Policy page.

    🌞What is your return/exchange process?

    Please email Returns@TopFoxx.com with your First + Last name and return tracking number.
    To complete your return, we require a receipt or proof of purchase (aka your invoice paper) to be included in your package.
    Mail the merchandise to the Return Address:

    1202 Ave U #2010
    Brooklyn New York 11229
    United States

     

    For more details, visit our Return Policy page.

    🌞How long does it take to get my refund?

    Normally, it should take 15-20 days after delivery (once we received the item back). If you haven’t received a refund yet, first check your bank account. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at Returns@TopFoxx.com. Refunds take about 2-3 weeks during peak season due to higher than normal volumes.

    For more details, visit our Return Policy page.


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    Didn't find what you're looking for?

  • Send us a message
  • Or email me at info@topfoxx.com.
  •  


    Note:

  • Please check your Shipping Information carefully during checkout. If the package went to a wrong address and for lost packages, we ask that you contact the Shipping Company.
  • Only regular priced items may be refunded, unfortunately sale items and gift cards cannot be refunded.
  • Eligible items - items which are free from scratches on lenses, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear. Topfoxx guarantees you that our sunnies are free from any manufacturing defects (in material or workmanship).
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